24/7 Customer Service: A friday RUINED

Yo… Friday morning. Literally whistling and bench-warming through the work day, I get an email.. it read “ XXXCredit Card Update”

It sounded bogus from the subject itself, I looked in, it said there was an issue with my account and I need to reset the details. I put the mouse on the “supposed card link”.. it was redirecting to Me to “a German based website”.. the last time I got anywhere close to Germany was when I watched the World Cup finals..

So, I think .. I assumed fairly right when I had zero chance to get a german based card or for all of a sudden for this company to move its HeadQuarters and all business links to germany..

Some thing smelled fishy.. it was Friday after all, and I decided to call my actual card company- the single most stupidest thing I have committed all year since yesterday –

The following is a raw transcript of one of the best exchanges I had with the customer service center..

Me : “ XXXCard support.. look I got an email today, giving Me bogus info and asking Me to update my records. I think I suspect this email. But, still I want to know if you were aware of any such emails circulated or if this email was indeed sent by your company”

BPO Girl : “ yes Sir, we can do that to you”
Me : “do what”
BPO Girl : verify Sir..”
Me: “Ok”
Girl : “ Sir, I understand ur tension and ur predicament, in this time of pain I can help u with a 30 day pgm, that monitors all traffic from tomorrow for ZERO penny”

Me : “ I know about that pgm, I am not interested in it, tell me about this email”
Girl : its ZERO penny sir, ZERO penny, its no cost.
Me : "look.. i am not calling u to sign up.. i need to know if my account is alrite"
Girl : "sir.. u can sign up on 30 day trial"
Me : "look ma'm i know about ur wonderful program, i have seen it before, but just tell me if u guys sent me this email or not"

Girl : " thats why sir we have this pgm.. it will monitor from now"
Me : " what about that email.. today morning"
Girl : "this 30 day will help u'
Me : "thank you.. u were of lot of help.. brilliant"
Girl : "sir.. we have other pgms.."

Me : "u have lots of programs.. i just need information.. not programs for future”
Girl : "i understand Sir.. u r concerned"
Me : " i am very much concerned.. and u r not gettting Me my info"
Girl : " sir for that this program'
Me : " enuf with the pgm"
Me : " can u tell Me if this email is legit"
Girl : "sir.. we can help u monitor everyday"
Me : " i am notorious for not unsubscribing after 30 days and u charge Me

Girl : “dont wry sir.. if u remember and call us in 30 days.. its free"
Me : " i think i just said.. i forget those things"
Girl : "sir, its a good pgm"
Me : "indeed it is.. an excellent one.. and thats y i dont want it" "thank u so much.. for a wonderful assistance"
Girl : "sir if u want we have another pgm.. we see ur account has low balance transfer" "u can transfer to us"
Me : “ i have good cards" "everyone has good rates" "i am comfortable with what i have now" "i dont need anything else"
Girl : "sir.. this is a 2% transfer"
Me : "yes madam.. it is.. i got that", "i did not call u to sign into any of these"
Girl : "sir try 30 days"
Me : " i will call u later"
Girl : "sir u already called" "y do u want to wait on the line”
Me : "i donno.. i dont feel like signing up today"
Girl : "sir u spent 5 mins.. 2 more mins for 2 pgms"
Me : '"sounds very impressive" "and i appreciate ur help.. i will call u"
Girl : " u can call Me anytime "
Me : “ I meant I will call citibank"
Girl : “ yes Sir”

Me : "thanks"
Girl : "any thing else"
Me :"no u were wonderful and of great help" "appreciate it a lot"
Girl : "welcome sir" "if u need any other assistance or help u can goto our website or call our 24 hr assistance"

Me : " yes sounds perfect" "thanks BYE"
Me : clunk. Phone disconnected

this is not a fiction or imaginative wonder, it is a real life "you got served"..